The College of Humanities and Social Sciences at Montclair State University

A: There are a number of factors that can keep a print job from appearing. Most printers come with software to help you troubleshoot printing problems- pay attention to error messages and consult your manual or help software if you run into a problem. If you do not have these resources available to you, or they do not solve the problem, answer the questions below to determine the problem and solution:

Is the printer receiving power?
Check to make sure that it is plugged into the wall outlet and turned on. If it still does not receive power, try plugging it into another outlet you know works. If your printer is still not receiving power there may be something physically wrong with your printer. If the printer was purchased through the CHSS contact CHSS Technology Services at x7835 or by email at chsstech@mail.montclair.edu If the printer was not purchased through the CHSS refer to your service contract for the printer.

Is the printer firmly attached to your computer?
Plug the connecting cord firmly and attempt to print again.

Is the printer online?
You can do this on a PC by going to Start-->Settings-->Printers-->and right-click on the desired printer. If "Use Printer Offline" is checked, click on it to remove the checkmark and try again.
On a Mac (OS 10.x.x) you should click on your HD --> Applications --> Utilities --> Print Center and select the printer that you are printing to - make sure that the print jobs are not stopped.

Did you accidentally select another printer?
Confirm that the print job was sent to the correct printer.

If none of these actions have solved the issue and the printer was purchased through the CHSS, contact CHSS Technology Services at x7835 or by email at chsstech@mail.montclair.edu If the printer was not purchased through the CHSS refer to your service contract for the printer.

Do you have a PC computer?
If you are attempting to print to a network printer on campus and you have a PC, you must be logged onto the campus network in order to print. Follow these steps to log on to Novell:

1. Click on START -> PROGRAMS -> NOVELL -> NOVELL LOGIN
2. Enter your username and password (please see your department secretary if you do not know this information)

If you still cannot print to a department printer even though you are logged in to Novell, please contact CHSS Technology Services at x7835. If you are attempting to print to a local printer, a printer that does not appear in your list of print options, or you have a Mac, please contact CHSS Technology Services at x7835.

Email, Galaxy, NetID, and Blackboard:
If you have forgotten your email password or wish to change it, follow these steps:

1. On the Internet go to http://netid.montclair.edu
2. Under "Faculty and Staff" enter your Social Security # and PIN, and click "Login".
3. At the bottom of the page type "YES" in the space provided and click "Continue".
4. Click on "Change the password of my NetID account" and click "Continue".

NOTE: This will change your password for ALL your NetID accounts: email, Galaxy, FRS, etc.

5. Enter your new password in both fields provided and click "Change the password of my NetID account".

If you want to change your MeetingMaker password, log into MeetingMaker and go to Edit-->Preferences-->Login to change your password.

If you have forgotten your password, please call CHSS Technology Services at x7835 or email chsstech@mail.montclair.edu to request that your password be reset.

Q: What do I do if there is a paper jam in a printer, copier, or Ricoh machine?

A: Please contact CHSS Technology Services at x3461 or at chsstech@mail.montclair.edu. Until the jam is cleared, please use another machine or printer.

**Note: The most common cause of jams on the Ricoh machine is copying a page with too much black ink on the page. Be sure to trim any black edges off your original before copying.

A: There can be a number of reasons that would prevent you from accessing your email.

- Do you have access to websites? If not, you may not be connected to the Internet. Reconnect your network cable and attempt to access your email again. If you do have access to other websites, try accessing http://webmail.montclair.edu If you cannot access your email in Webmail then the email sever is down temporarily- try again in half an hour. If you can access email through Webmail but not through your Netscape profile, please contact CHSS Technology Services at chsstech@mail.montclair.edu

- Do you have access to websites? If not, you may not be connected to the Internet. Reconnect and attempt to access your email again. If you still cannot access your mail, are you using the MSU-ISP? If you are using the MSU-ISP but cannot connect to any websites then the MSU-ISP may be down. If you have another Internet Connection option you can attempt to connect that way. If you can connect to the Internet try accessing http://webmail.montclair.edu If you cannot access your email in Webmail then the email sever is down temporarily- try again in half an hour. If you can access email through Webmail but not through your Netscape profile, please contact CHSS Technology Services at chsstech@mail.montclair.edu

Q: I'm trying to use a data projector connected to my laptop, but the image isn't showing up- what do I do?

To connect a data projector with an overhead to a laptop:

1. Plug one end of the power cord (#5 of 11) into a power outlet, and the other end into the data projector under the handle where it is labeled "AC IN".
2. Plug one end of the RGB cable (#7 of 11) into the port labeled "RGB INPUT" on the side of the data projector. Plug the other end into your laptop or computer.
3. Turn on the data projector by pressing "ON/STANDBY" and remove the lens cap.
4. Turn on your laptop or computer.
5. Press "INPUT" until the desktop appears through the data projector.
6. Adjust the level of the image using the foot adjuster on the front of the projector under the lens. Press the button labeled "PUSH" and the foot will drop down. You can then adjust the foot height by turning it.
7. Adjust the size of the image by turning the Zooming Ring around the lens of the data projector.
8. Adjust the clarity of the image by turning the Focusing ring around the lens of the data projector.

To display the image on your PC laptop through the projector, press the Fn (Function) key and F8.

2. While the machines are still off, insert the blue end of the serial cable into the PC and the white end into the data projector.

5. Select which INPUT you will be using by selecting PC (INPUT 1) on the remote control.

6. Find desired size and quality by adjusting the FOCUS and ZOOM dials which are located on the front of the data projector.

If you still have difficulty attaching the data projector to your computer, please contact CHSS Technology Services at x7835. We recommend signing out your equipment at least 15 minutes before it is needed to allow time to set up the equipment and become familiar with it. You can stop by CHSS Technology Services and request a walk-through of the equipment with a CHSS Technician if desired.

Q: My computer is really slow sometimes- why does that happen and what can I do to speed it up?

When you open programs you’re drawing on your computer’s resources. However, when you close a program, you don’t get all of those resources back. As the day goes on, you slowly lose more and more of those resources. Shutting down your computer periodically and restarting it lets you “reclaim” those resources and helps keep your computer running smoothly. Try restarting your computer is you are experiencing a slowdown.

Cache files are files that are stored on your computer when you visit a website. This allows the page to load more quickly the next time you visit the site, but these files can slow down your system if they are not purged occasionally.

1. Click on "Tools"
2. Click on "Clear Private Data..."
3. Select the check box for "Cache"
4. Click on the button "Clear Private Data Now"

Click on 'Tools' on the tool bar and then on Internet Options. When the new window opens, choose the General tab if it is not already selected. Where is says Temporary Internet files, click on Delete Files.

You can also run Scan Disk and Disk Defragmenter, which checks your hard drive for errors and reorganizes and compresses files respectively:

Close all programs and disable any virus programs (enable after the procedure is over).

1. Right click on the drive you wish to scan (i.e. C:\) and select "Properites." Click on the Tools tab and under Error-checking select Check Now.
2. Run scan disk using the "Thorough" option and check "Automatically fix errors". The length of time required for the scan will vary depending upon drive spin rates and disk size.
3. After that is completed, go to Start-->Programs-->Accessories-->System Tools-->Disk Defragmenter and run the program (time varies).

A: You can check your mail.montclair email by visiting http://webmail.montclair.edu and signing in with your username and password, or you can create a mail profile resident on your computer.

1. From your Desktop, click on "Start", "Programs", "Mozilla", "Profile Manager".
2. Click the "Create Profile", then "Next".
3. Follow directions to enter your profile name and click "Finish".
4. Click on the profile name you have just created and click "Start Mozilla".
5. Go to "Window" -> "Mail & Newsgroups".
6. Click "Email account" and click the "next" button
7. Enter your name and email address in the fields provided, and click the "Next" button.
8. Click the radio button next to "IMAP", and for "Incoming Server" type: mail.montclair.edu , and for "Outgoing Server" type: smtp.montclair.edu and click "Next".
9. Click the "Next", "Next", and "Finish".
10. Enter your mail.montclair password when prompted.

Q: Where do I sign up to teach in a computer lab, and what do I do if I run into a problem?

A: If you want to teach a class in a computer lab for an entire semester, you must request a teaching lab through your department chair during the course scheduling process. If you want to use a computer lab on a one-time basis, check MeetingMaker (http://mmaker.montclair.edu - click on MSU Public Calendars) to see if either DI-280 or DI-282 is available during that time. If one of the rooms is available, you can then email AJ Kelton at keltona@mail.montclair.edu with your request.

There are four teaching labs in Dickson Hall. Each room contains an instructor’s station with a computer attached to a data projector, computers for the students, and a networked printer.

DI-182 contains 15 student computers and 1 instructor computer. This lab also has an overhead projector, dry erase board, and a wall-mounted TV/VCR.

DI-280 contains 32 student computers and 1 instructor computer. This lab also has an overhead projector, dry erase board, AV equipment, and a rolling podium.

DI-282 contains 30 student computers and 1 instructor computer. This lab also has an overhead projector, dry erase board, and a rolling podium.

DI-277 is the English Computing Lab and contains 24 student computers and 1 instructor computer. This lab also has a dry erase board. This lab is controlled by the English department for their courses. If you are an English professor and wish to use this lab, please contact your department office for more information.

If you run into technical problems in DI 182 please contact the CHSS Technology Services Unit at x7835 for assistance. For computer related issues in other labs, please contact the Office of Information Technology at x7971. For all issues regarding data projectors and SMART boards please contact the CHSS Technology Services Unit at x7835.

Q: What kinds of equipment are available to sign out from CHSS Technology Services, and how do I reserve them?

A: The CHSS has a range of equipment available to faculty and staff. You can reserve a piece of equipment by contacting CHSS Technology Services at x7835 or by email at chsstech@mail.montclair.edu. You must have a Mail.Montclair e-mail account to be able to reserve equipment. All equipment must be picked up from the CHSS Technology Services in Dickson Hall 337.

Laptop computer:
The CHSS Dean’s Office has a limited number of laptops that can be signed out on a temporary basis for presentations, conferences, or for other special purposes.

Portable Data Projector:
The CHSS Dean’s Office owns several data projectors that can be attached to any computer for presentation purposes. The data projectors are often in high demand, so it is recommended that you check availability as soon as you know of your need, and return the equipment promptly after use. Once requested, you must sign a statement of responsibility before the equipment will be issued to you.

Digital Camera:
The CHSS Dean’s Office owns a Sony disk-based digital camera. The digital camera can be signed out for up to a week at a time for CHSS-related purposes. Once requested, you must sign a statement of responsibility and complete a brief training session before the equipment will be issued to you.

Conference Phone:
The CHSS Dean’s Office owns a Polycom and a Soundgear conference phone that can be signed out by faculty and staff.

TV/VCR/DVD:
CHSS Technology Services has a large TV on a rolling cart with VHS and DVD players attached. Due to cart’s size and its instability on the brick paths, this item can only be loaned out to rooms in Dickson Hall.

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